Digital Media Policy and Terms and Conditions Terms and conditions

Digital Media Policy and Terms and Conditions

Digital Media projects are complicated. Therefore, we developed these Digital Media policies to protect everyone. Upon completion of a any Digital Media Project and payment of Digital Media and development fees, the client is the owner of the commissioned that project. The client does not have the right to resell the design or development to other companies. The client does have the right to add new things onto the existing Project or have another company add new things onto the existing Project using the commissioned Digital Media Project design/development. We are not responsible for any errors, omissions or representations. All text, photos, videos, and graphics used as content in a commissioned Project must be provided by the client (unless the client has hired us for content development). We are not responsible for intellectual property infringements on behalf of clients. Also, we will not be responsible for submitting content. The initiation of a Digital Media design or development project requires a signed or electronically submitted estimate or contract document, we cannot complete a project if the client does not provide content (the text and photos, videos or other media to be used in the digital media project) or other required elements (pre-existing contents, logo or login information, etc.). We will provide clients with a timeline for providing client sourced, Content and will work with the client to ensure all clients provided content meets our guidelines. If we are waiting for content or other media for information, to the client will be notified. We prefer that content be submitted via Google Drive and email. Please note that we cannot be responsible for lost documents. We also accept some content via email, please check with us first. Images should be hi-res and fully editable. Content may not be submitted via fax or as paper copies. Any files that do not meet our minimum requirements will be rejected. Additional designs preparation fees may apply to client provided files. If the client requires specific looks or formatting for sub items, this request should be made at the time of the initial contract and may incur additional fees. We will do everything to make a client project as attractive and user-friendly as possible regardless of the user device. But not every functionality is fully supported on every device currently available. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. After all work is finalized by the designer and approved by the client, there is a 7 day period where minor updates can be made (at no charge). These updates include: Minor text changes, Spelling errors in text & graphics, Link errors, E-mail linking errors, Functionality errors.

Please note that we require a 60% deposit to start any project. Any changes requested that were not a part of the original quote or assigned work may incur the standard work rates and fees. We cannot be responsible for perceived loss of revenue under any circumstances. Third party vendors may have separate terms of service agreements. We are not responsible for any disputes with third party vendors. We are not responsible for any lag of functionality or any other aspect of third-party services. Hosting is purchased in yearly, once hosting is paid for and setup it must run the course of the full payment term. Your site can be deactivated, but no refund is given. Please choose carefully your website domain name, We are registered and purchase website domain name through a reseller. Therefore, when a domain is purchased there is no refunded. If you choose to web host elsewhere, we accept no responsibility for any problems or down time that you may experience as a result of problems with your web host provider. Should you experience any problems with your web hosting and require us to troubleshoot these problems and get your site up and running, you have to pay for that. We are not responsible for any hacked websites and Hosting. Therefore, you have to purchase a website security package for secure your website and hosting. We reserve the right to change these digital media policies and terms of service at any time for any reason. Once a payment or deposit is made, it is non-refundable. We reserve the right to decline to do business with any client for any reason.

Billing Policy
It is our policy to provide services on a flat-fee basis as much as possible. Monthly maintenance or digital media services, as well as monthly content marketing, optimization and social media services are billed a monthly fee depending on the scope of work provided. For services billed to project base, pages base or hourly, we charge a fee of Rs.1500.00 to Rs.5000.00, depending on the service provided. We reserve the right to charge a rush fee of 60% to 100% for any project to be completed in less than our standard turnaround time. We require a deposit to start any project, Projects costing Rs.10,000 or less need to be prepaid in full. Projects over Rs.10,000 require a deposit of 60%, with a 20% payment due upon design completion, and the 20% balance before website launch. Once a payment or deposit is made, it is non-refundable. To keep all projects, current we reserve the right to invoice clients monthly for work performed if their project takes longer than 30 days to complete. It is our policy to provide all clients with a written proposal or digital proposal and contract for review and acceptance. It is the client’s responsibility to review the proposal and contract and request any changes or additions in writing or via email before an estimate becomes final. If a project gets cancelled by the client after accepting our estimate and contract the client will be responsible for a cancellation fee equal to 30% of the total project value. Depending on the nature of a project the client will be given a timeline for providing required deliverables, such as content, images, logos, etc. If the client falls behind the provided time line we will work with the client as much as possible to get back on track. However, if the client falls more than 15 days behind, we reserve the right to suspend the project and bill the client for all billable hours or workings to date. If a project falls more than 30 days behind, we reserve the right to terminate the project and bill to the client for the entire project balance. Clients who had their projects suspended or terminated must pay any outstanding balance plus any applicable charges to commence their project before we are continuing any work on their project. Invoices are emailed. we are issuing web hosting, maintenance, and contract invoices via our Billing, and accepts payments through cash, bank transfer and deposits only. Our bank does not charge a fee for this service, but clients are responsible for any fees charged by their own banking institution. Please note that as of January 1, 2019, we no longer accept payment by Check. Please note that it is the client’s responsibility to submit payments in a timely fashion so they are processed on or before the due date. Bank transfers can take 2 to 5 business days.

Late Payment and Non-Payment
Clients unable to make payments by the due date must inform to us by emailing at least 5 days before payment is due. We will work with the client to determine a new payment schedule. Web Hosting, web Domain and monthly service fees are due in advance of the service dates. A re-connection fee of Rs.1000 – Rs. 5000 will apply. Disconnect does not relieve the customer of responsibility to remit payment. We are retaining ownership of all programming, design, graphics, photography, content, development and other services until payment is received in full. We reserve the right to immediately disconnect any account and withhold materials and files until the balance is paid in full. Payments received after the due date is subject to a Rs.1000 late fee and a 10% interest charge per month.

Service Contract Termination
All requests for service contract termination must be received in writing to the address above no less than 15 days prior to date of termination. Clients who wish to move their website from our servers to a third-party hosting account must provide fuller access to their new hosting account no less than 15 days prior to service termination. We reserve the right to charge a website migration fee of Rs.5000, payable in full before any website will be migrated.

Website Maintenance
Clients who have signed up for a all maintenance receive discounts off our special rates for website updates. You can send update requests via email, maintenance plan is typically completed in about one to five business days. CMS (Content Management System) versions will be monitored and updated to the latest version within that major release. Will incur extra cost for that. After all work is finalized by the designer and approved by the client, there is a 7 day period where minor updates can be made (at no charge). These updates include: Minor text changes, Spelling errors in text & graphics, Link errors, E-mail linking errors, Functionality errors.
For services billed to project base, pages base or hourly, we charge a fee of Rs.1500.00 to Rs.5000.00, depending on the service provided.

Search Engine Guarantee
Search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the internet. We are guaranteeing search engine friendly techniques will be used in the creating of each client website. If the client is unable to provide the appropriate keywords or phrases, we are happy to help. Search Engine Optimization requires an initial three month minimum, but you have to get more visitors to improve SEO. Additional search engine optimization (SEO) services are available for additional fees.Please note that we are not responsible for actual search engine results.

Security Package
We are offering low rate support packages, so your website can be updated with the latest secure version as they become available to us ensuring ongoing high levels of security.In the case of hacking or any other major problem with your website, we will be able to restore it from the most recent backup within a very short time frame.Your business website will be continually backed up and stored at multiple locations to ensure the latest version of your website is continuously available and accessible. If your site is hacked beyond repair and for some reason a backup is not available, we will rebuild your site from the start (you have to purchase security package). We can not be responsible for content added by the client but only site functionality, design & setup as originally quoted.

Technical Support
Clients whose digital media / websites / web hosting by using our services / products have access to emergency technical support 24 hours a day. In the event of a website hosting outage, clients can leave an SMS and email message and a technician will respond within 24 hours depending on the nature of the request. This only includes sites we host and does not include websites that attract hackers. The phone number is listed on the Contact page of our website. You can also request support from by emailing. Please note technical support cannot be provided for clients’ personal issues or for third party products or services.

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